At Molaprise, we're committed to delivering products you'll love. Please read the information below before placing your order.
Return Eligibility
You may request a return or exchange if:
- The product arrives damaged.
- The product is defective or does not function as expected.
- You received the wrong item.
- The item received differs significantly from the product description.
- The product has a manufacturing fault covered under our return policy.
To qualify for a return, items must:
- Be reported within the specified return period.
- Include all original accessories, packaging, manuals, and included components.
- Be returned in a condition suitable for inspection.
- Not show signs of misuse, physical damage, or unauthorized repairs.
Products Not Eligible for Return
Returns may not be accepted for:
- Products damaged due to improper use, accidents, or neglect.
- Devices with physical damage such as cracks, dents, liquid damage, or broken components.
- Items that have been modified, repaired, or opened by unauthorized persons.
- Products missing original accessories, packaging, or serial numbers.
- Software, digital products, licenses, or activated codes (where applicable).
- Items where the issue is caused by device compatibility limitations that were not confirmed before purchase.
Exchanges
Exchanges are subject to product availability. If the replacement product is unavailable, we may offer a refund or store credit where applicable. We offer exchanges for eligible products when:
- You received the wrong product.
- The product arrived defective.
- The product has a confirmed manufacturing issue.
Damaged or Faulty Items
If your order arrives damaged or develops a fault, please contact us as soon as possible. To help us resolve the issue quickly, please provide:
- Your order number.
- A description of the issue.
- Photos or videos showing the problem.
- Photos of the packaging if the item arrived damaged.
Our team may request additional information or perform basic troubleshooting before approving a return or replacement.
Compatibility Responsibility
Before purchasing, customers are responsible for confirming that products are compatible with their devices, operating systems, networks, and intended use. Examples include:
- Phone model compatibility.
- Laptop specifications.
- Charging standards.
- Operating system requirements.
- Storage and connectivity requirements.
Molaprise is happy to provide product information and guidance before purchase to help you choose the right device.
Warranty and Manufacturer Support
Some products may include a manufacturer warranty. Where applicable, warranty claims may be handled according to the manufacturer’s warranty terms.
Warranty coverage typically applies to manufacturing defects and may not cover:
- Accidental damage.
- Water or liquid damage.
- Physical damage.
- Improper installation or usage.
- Normal wear and tear.
Return Process
To request a return or exchange:
- Contact our customer support team with your order details.
- Provide information about the issue.
- Receive approval and return instructions.
- Send the product back if required.
- Once inspected and approved, we will process your replacement, refund, or store credit.
Please do not send products back without prior approval, as unapproved returns may not be accepted.
Refunds
Once a returned product has been inspected and approved:
- Refunds will be processed through the original payment method where possible.
- Processing times may vary depending on your payment provider or bank.
- Shipping fees may not be refundable unless the return resulted from an error on our part.
Return Shipping
Return shipping responsibility depends on the reason for the return. Molaprise covers return costs when:
- Refunds will be processed through the original payment method where possible.
- Processing times may vary depending on your payment provider or bank.
- Shipping fees may not be refundable unless the return resulted from an error on our part.
Customers may be responsible for return shipping when:
- The wrong product was ordered.
- The product is incompatible due to customer selection.
- The customer changes their mind.
Order Cancellation
Orders may only be cancelled before they are processed or shipped. Once an order has been shipped, it will be treated under our normal return policy.
Product Inspection
All returned products are inspected before approval. Inspection helps us determine whether the issue is caused by:
- A manufacturing defect.
- Shipping damage.
- Product misuse.
- Installation or compatibility issues.
This ensures every return request is handled fairly.
Our Commitment
At Mola Prise, we stand behind the quality of the technology products we provide. Our goal is to make sure you receive reliable gadgets backed by clear support and a straightforward returns process.
If you experience an issue with your purchase, contact us and our team will work with you to find the best solution.