Shipping & Tracking
At Molaprise, we’re committed to getting your order to you safely, securely, and as quickly as possible. Every order is carefully processed, inspected, and packaged before it leaves our facility.
Order Processing
Once your order has been placed and payment is confirmed, our team begins preparing it for shipment. Most in-stock orders are processed within 1–2 business days. During peak shopping periods, promotions, or public holidays, processing times may be slightly longer. Orders placed outside business hours, on weekends, or on public holidays will be processed on the next business day.
Shipping Locations
We currently ship to locations within Ghana and USA. If you’re interested in placing an order outside the mentioned locations, please contact our customer support team before purchasing to confirm availability and shipping options.
Delivery Time Estimates
Estimated delivery times begin after your order has been processed.
Typical delivery times are:
- Ghana and USA: 1–2 business days
- Major cities in aforementioned countries: 2–4 business days
- Regional locations in aforementioned countries: 3–7 business days
Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or circumstances beyond our control.
Shipping Fees
Shipping charges are calculated based on factors such as:
- Delivery location
- Product size and weight
- Selected delivery method
Any applicable shipping fees will be displayed during checkout before payment is completed. From time to time, Molaprise may offer free shipping promotions on eligible products or minimum order values.
Order Tracking
Once your order has been shipped, you’ll receive a notification with your tracking information, where available. You can use the provided tracking number or shipping updates to monitor your package until delivery. If you haven’t received shipping confirmation within the expected processing period, please contact our customer support team for assistance.
Delivery Attempts
Our delivery partners may attempt delivery more than once if you’re unavailable.To help ensure successful delivery:
- Provide an accurate delivery address.
- Include a reachable phone number.
- Ensure someone is available to receive the package when possible.
If a package is returned due to an incorrect address or repeated unsuccessful delivery attempts, additional shipping charges may apply for redelivery.
Inspect Your Order
We recommend inspecting your order as soon as it is delivered. Please verify:
- The correct product was received.
- The packaging is intact.
- The item is free from visible damage.
- All accessories and included components are present.
If you notice any issues, contact us promptly with your order number and supporting photos.
Damaged or Missing Items
If your order arrives damaged, incomplete, or incorrect, please notify us within 48 hours of delivery. To help us resolve your request quickly, please provide:
- Your order number
- A description of the issue
- Photos of the product
- Photos of the packaging
- Photos showing any visible damage (if applicable)
We’ll review the information and work with you to provide an appropriate resolution.
Delayed Deliveries
While we strive to meet our estimated delivery times, delays can occasionally occur due to:
- Courier operational delays
- Extreme weather
- Public holidays
- High order volumes
- Unexpected logistical disruptions
If your order is significantly delayed, our support team will assist in tracking your shipment and provide updates where possible.
Lost Packages
If your tracking information indicates an issue or your package has not arrived within a reasonable period after shipment, please contact us. We’ll work with our delivery partner to investigate the shipment and determine the appropriate next steps.
Delivery Address Changes
If you need to change your delivery address after placing an order, contact us immediately. Address changes can only be accommodated before the order has been dispatched. Once an order has been shipped, we may not be able to modify the delivery destination.
Contact Us
If you have any questions about shipping, delivery, or tracking your order, our customer support team is here to help. Please have your order number available when contacting us so we can assist you as quickly as possible.