Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Standard delivery typically takes 5 to 7 business days within the United States. Expedited shipping options are available at checkout for faster delivery.
Click the My Account icon at the top of the page and select Register. You will need to provide your name, email address and create a password to get started.
Log into your account, go to My Account, then Addresses, and update your shipping address before placing your order. If your order has already been placed, contact customer support immediately for assistance.
Once your order ships you will receive a confirmation email with a tracking number. You can also view your order status anytime under My Account, then Orders.
No, we do not store your full credit card details. All payments are processed securely through encrypted, PCI compliant payment gateways.
Sales tax is applied based on your shipping address in accordance with applicable state and local tax laws.
We currently offer worldwide shipping. Availability and delivery times may vary depending on your location.
In most cases yes. However orders with multiple items or large quantities may occasionally ship in separate packages to ensure safe delivery.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for unused items in their original packaging. Please visit our Returns page to initiate a request.
We apologize for the inconvenience. Please contact our customer support team with your order number and we will arrange a replacement or refund promptly.
Please reach out to customer support within 48 hours of delivery with photos of the damaged item and packaging so we can resolve this quickly.
Once your return is authorized, you will receive a prepaid shipping label along with instructions and the correct return address via email.
You can reach our support team through the Contact Us page, by email, or by phone using the number listed at the top of our site.
Contact customer support as soon as possible. If your order has not yet shipped we can update the address on your behalf.
Orders can be changed or cancelled within 1 hour of placing them. After this window please contact support and we will do our best to assist.
Select sold out items may be available for pre-order. Check the product page for a Pre-Order option or contact support for restock updates.